Privacy Notice

In compliance with Colombian data protection law, ARCAP GROUP S.A.S., owner of the Trady platform and controller of your personal data, informs you that it has adopted its Personal Data Treatment Policy, setting out the purposes of processing, your rights as a data subject and the mechanisms the law provides for exercising them.

The personal data we collect is stored using technical means intended to prevent and avoid its unintended disclosure.

This is a courtesy translation. The binding version of this notice is the Spanish one, which prevails in the event of any discrepancy.

Data controller

Registered name: ARCAP GROUP S.A.S.
Tax ID: NIT 900.206.856-8
Registered domicile: Barranquilla, Atlántico, Colombia
Address: Cra. 57 #99A-65, Torre Sur, Oficina 406, Edificio Torres del Atlántico
Email: operations@trady.com.co
Phone: +57 312 2092128

Processing and purposes

To store your data in Trady’s databases.
To establish, maintain and develop the commercial relationship.
To ensure the effectiveness and security of the services rendered.
To handle enquiries, requests, complaints and claims, and route them to the responsible area.
To fulfil the services contracted.
To send information about Trady’s services and to carry out marketing, statistical and commercial research activities, always within what Colombian law permits.
To invoice and collect payment for the services contracted.
To verify compliance with legal and contractual obligations, and to check the data for accuracy and suitability.
To transfer your data to the third parties Trady has contracted to deliver the service — including hosting and transactional email providers — solely for the purposes set out in this policy.
To respond to judicial or administrative requirements and to comply with legal mandates.
To manage the information required to meet tax obligations and commercial, corporate and accounting record-keeping duties.
To delete the information once it is no longer necessary for the purposes above.

Your rights as a data subject

To know, update and rectify your personal data. You may exercise this right over data that is partial, inaccurate, incomplete, fragmented, misleading, or whose processing is prohibited or was never authorised.
To request proof of the authorisation you granted, except where the law expressly waives that requirement.
To be informed, upon request, of the use that has been made of your personal data.
To file complaints with the Superintendency of Industry and Commerce for breaches of Law 1581 of 2012 and any rules amending or supplementing it.
To revoke your authorisation and request deletion of your data where the processing fails to respect constitutional and statutory principles, rights and safeguards.
To access, free of charge, the personal data of yours that has been processed.

How to consult the treatment policy

You may consult the Personal Data Treatment Policy at any time — along with the enquiry and claim procedures that let you exercise your rights — on the page this notice links to. Any substantial change to that policy will be communicated through the same channel before it takes effect.

Sensitive data

Where sensitive personal data is requested, answering is optional: you are not obliged to authorise its processing or to answer questions about that kind of data.